Verdi in Government

Economic Regulation Authority

The Economic Regulation Authority (ERA) is the WA government statutory authority set up to be the independent economic regulator for Western Australia.

The ERA regulates monopoly aspects of the gas, electricity and rail industries and licenses providers of gas, electricity and water services. In addition, the ERA has a range of responsibilities in the retailing of gas and surveillance of the wholesale electricity market in Western Australia.

Prior to deploying Verdi CMS, the ERA was operating six different websites, each addressing a separate area of the ERA's jurisdictions.

The ERA wanted to consolidate these various sites into one easy-to-use and easy-to-maintain website. Critical to the success of the system was the design of a simple document library interface with powerful searching capabilities as the ERA manages a vast assortment of critical documents that must be available and easily accessible to the public and various stakeholder groups.

After a detailed tendering and selection process, the ERA chose the Verdi system for their public website. This has streamlined the website management tasks, and has saved substantial money as the website content maintenance is now able to be managed by ERA staff rather than outsourcing these tasks.

The ERA website has over 3,000 documents and content pool items managed within the system. The Document Library functionality built within the Verdi system uses Verdi's Custom Field capabilities for the management of ERA-specific metadata for each document. Verdi's Advanced Search capabilities have been utilised with a custom-built Advanced Search allowing searching on multiple criteria for each document.

The categorisation used in the ERA Document Library also allows the selective display of groups of specific documents within relevant locations on the ERA website. All of this functionality is managed dynamically by Verdi, and speed of processing and server load is reduced through the clever use of Verdi's dynamic caching capabilities.

Verdi and IBC have provided the ERA with a very cost-effective and easily managed system.

Here's what the ERA say about Verdi and IBC...

"The Economic Regulation Authority (ERA) uses IBC's Verdi CMS web site content management system to fulfil the very important task of keeping the ERA's web site content up to date, while also ensuring the web site is at all times easy-to-use and navigate from our web site user's perspective.

Since the ERA started using Verdi in April 2007, it has welcomed the significant efficiency gains and timeliness of being able to manage the ERA's web site content updates in-house, which is made possible via Verdi's advanced web page and document publication capabilities.

One of the most important features of Verdi is the customised document library and advanced search interface purpose built for the ERA. These functions allow the web site users to enter very specific search criteria, thereby helping them to quickly and easily locate the documents they seek from the many thousands published on the ERA's web site.

The ERA also appreciates the overall robustness of Verdi and find it helpful that IBC staff keep the ERA informed of upcoming scheduled maintenance and upgrades."

Chris Brown, Electronic Information Coordinator, Economic Regulation Authority

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