Verdi Software Maintenance

The Verdi Annual Software Maintenance program gives you the assurance your software will always be kept up to date. You get all enhancements and new modules as they are developed so you can continue to grow.

The annual Verdi Software Maintenance Agreement:

  • Includes new code releases of all point release version upgrades to the core Verdi software (e.g. Point release version upgrades are upgrades such as V 2.6 to V 2.7).
  • Includes new code releases of all major version upgrades of the core Verdi software (e.g. new Version releases such as V 2.X to V 3.X).
  • Includes fixes to bugs or failures to the core Verdi system and standard Verdi modules, where such bugs or failures are reported by you and reproducible by the Verdi team at IBC Digital. The Verdi team allocates severity ratings to reported failures, and undertakes to commence work on a critical failure within 1 business hour of notification.
  • Includes routine error correction updates to bugs or failures identified by the Verdi team or by other users.
  • Excludes the correction of failures caused by you if you altered or modified any of the core Verdi software code. (You are not able to do this in normal use.)
  • Excludes software enhancements and fixes for custom-built modules specifically built for you or by you, unless otherwise specified.

Under the Agreement, the Verdi team at IBC Digital will also:

  • Provide advice by telephone as to the action and checks to be carried out by you to troubleshoot the cause of failures; and
  • Provide during normal business hours temporary fixes or emergency bypass procedures to failures in the software if these are required.

New code releases, enhancements and error correction updates will be provided to you as code patches and code updates, and all such Verdi software releases made by IBC Digital during the annual term of the Agreement will be provided to you at no extra charge as part of the Agreement.

The annual fee for the Verdi Annual Software Maintenance program is 20% of the license fee. With Verdi, you get an excellent web CMS solution that keeps getting better every year. And that means you get peace of mind now and for the future.

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